Pension
MetLife GP 24
Employee Assistance Programme - Wisdom
Life Assurance
Multi-Disciplined PPM/Small Fault Engineer
Location:
Barrow-in-Furnes
Salary:
Competitive Salary
Contract Type:
{Contract Type}
Position Type:
Full Time
Expiry Date:
{Closing}
The role
Keep critical fire and security systems performing at their best.
Scutum is seeking a skilled Fire & Security Service Engineer to join our growing service team. This is an opportunity to work within a highly regulated and operationally critical environment, maintaining essential life safety and security systems while delivering outstanding service to customers.
As one of the key points of contact on site, you'll be responsible for planned maintenance, reactive support, fault diagnosis, repairs, and system testing across a range of fire and security systems. You'll work closely with customers and operational teams, ensuring systems remain compliant, operational, and fit for purpose.
We're looking for a proactive engineer who takes pride in delivering high-quality workmanship, maintaining strong customer relationships, and resolving issues efficiently with a focus on first-time fix.
Responsibilities
- Carry out planned preventative maintenance (PPM) across fire and security systems.
- Attend reactive service calls, diagnose faults, and complete repairs efficiently.
- Perform system testing and inspections in accordance with relevant standards and company procedures.
- Ensure full compliance with site rules, permit requirements, RAMS, health and safety procedures, and security protocols.
- Provide excellent customer service and maintain regular communication with customers regarding job progress and resolution.
- Deliver high-quality workmanship with a focus on first-time fix and minimising repeat visits.
- Complete service reports, testing records, asset updates, and photographic evidence accurately and on time.
- Update Joblogic in real time, ensuring attendance, travel, departure, and job status information is recorded correctly.
- Identify system deficiencies, end-of-life equipment, and opportunities for remedial works or system upgrades.
- Build and maintain strong relationships with site stakeholders, facilities teams, and operational contacts.
- Support service level agreement (SLA) performance through effective prioritisation of critical systems and service requests.
- Manage stock, tools, test equipment, and company assets to maintain operational readiness.
- Participate in on-call and out-of-hours support arrangements when required.
- Promote a culture of safety, professionalism, compliance, and continuous improvement.
Experience
- Proven experience servicing, maintaining, and fault-finding on fire and security systems.
- Experience carrying out both planned and reactive maintenance activities.
- Strong diagnostic and problem-solving skills.
- Ability to work independently and manage workload effectively.
- Experience working within safety and compliance-driven environments.
- Excellent customer service and communication skills.
- Strong attention to detail and commitment to accurate documentation.
- Experience using service management systems and mobile working technology.
- Full UK driving licence.
Desirable
- Experience using Joblogic or similar field service management software.
- Experience working within highly regulated or security-sensitive environments.
- Knowledge of remedial works identification and lifecycle replacement planning.
- Experience working to service level agreements (SLAs).
- Previous participation in on-call service arrangements.
- Multi-disciplined knowledge across fire detection, intruder alarms, CCTV, access control, and related life safety systems.
About us
Scutum is a single-source provider of world class fire and security solutions, protecting the assets, property, staff and data of leading UK and Ireland organisations for over 35 years.
Supporting businesses across the UK, Europe and the United States with integrated safety and security solutions that protect what matters most and enable long-term success. We transform security into a driver of trust, resilience and sustainable growth.
Benefits
Scutum UK & Ireland Ltd
St Ann's House, St Ann's Road, Chertsey, Surrey, KT16 9EH
0300 1247506