Pension
MetLife GP 24
Employee Assistance Programme - Wisdom
Life Assurance
Security Service Engineer
Location:
South West of England
Salary:
£38,000 - £40,000
Contract Type:
{Contract Type}
Position Type:
Full Time
Expiry Date:
{Closing}
The role
Use your expertise to keep critical security systems operating reliably for some of the UK's most demanding environments.
Scutum is looking for an experienced Security Service Engineer to join our national service team. Reporting to the National Service Manager, you will play a key role in delivering preventative maintenance, fault-finding, repairs and small works across a range of security systems, ensuring customers receive a professional and responsive service.
As a client-facing engineer, you will be one of the primary representatives of the business on site, combining technical expertise with excellent communication and customer service skills. Working closely with the National Service Manager and Service Administration team, you will support key customer accounts whilst maintaining the high standards of quality, compliance and professionalism associated with the Scutum brand.
This role is ideal for a knowledgeable security systems engineer who enjoys problem solving, working independently and building strong customer relationships.
Responsibilities
- Carry out preventative maintenance activities in line with service schedules and contractual requirements.
- Diagnose, fault-find and repair a range of electronic security systems.
- Complete small works projects and commissioning activities where required.
- Work closely with the National Service Manager and Service Administration team to ensure effective service delivery.
- Ensure all work is completed to a high standard and within agreed service level agreements.
- Support key customer accounts within a defined geographical region.
- Maintain appropriate van stock levels to maximise first-time fix rates.
- Accurately capture all work activities through the engineering service application.
- Submit weekly timesheets and service documentation within required timescales.
- Communicate effectively with customers, colleagues and stakeholders.
- Complete mandatory internal and external training within required timeframes.
- Follow company Health & Safety procedures and policies at all times.
- Maintain a flexible approach to working hours and support out-of-hours requirements where required.
- Represent Scutum professionally and positively on every customer site.
Experience
- Minimum of 5 years' experience within the security systems industry.
- Proven experience fault-finding, maintaining and repairing electronic security systems.
- Extensive experience working on large-scale networked CCTV, Intruder Detection and Access Control systems.
- Experience working with a wide range of security products and manufacturers.
- Strong understanding of industry standards, regulations and best practice.
- Experience working to service level agreements and customer requirements.
- Ability to work independently whilst managing multiple priorities.
- Proven ability to diagnose faults accurately and implement effective solutions.
- Experience working within established company processes and procedures.
- Strong client-facing experience with a focus on delivering excellent customer service.
Desirable
- Experience commissioning security systems.
- Experience delivering small works projects.
- Knowledge of multiple CCTV, Intruder Detection and Access Control platforms.
- Experience supporting high-profile or multi-site customer accounts.
Skills, Abilities & Personal Qualities
- Excellent communication skills, both written and verbal.
- Strong customer service and relationship-building abilities.
- Competent using laptops, smartphones, measuring devices and other technology.
- Good IT skills, including Microsoft Word and Excel.
- Strong troubleshooting and problem-solving capabilities.
- Well organised with excellent time management skills.
- Ability to work effectively under pressure and meet deadlines.
- Professional, reliable and self-motivated approach.
- Strong attention to detail and commitment to delivering high-quality work.
- Positive attitude and ability to represent the company professionally.
- Full UK driving licence.
About us
Scutum is a single-source provider of world class fire and security solutions, protecting the assets, property, staff and data of leading UK and Ireland organisations for over 35 years.
Supporting businesses across the UK, Europe and the United States with integrated safety and security solutions that protect what matters most and enable long-term success. We transform security into a driver of trust, resilience and sustainable growth.
Benefits
Scutum UK & Ireland Ltd
St Ann's House, St Ann's Road, Chertsey, Surrey, KT16 9EH
0300 1247506